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CrossCountry Trains forced special needs children to sit on the floor besides the toilets for hours. In an otherwise full train, the conductor allowed standard-fare passengers to use empty business class seats, but the special needs children were excluded from this, so that business class travellers were “spared” from having their journey “spoiled by the likes of [those] children”.
This isn’t the first time CrossCountry has been caught treating disabled passengers abominably. In another incidence, CrossCountry insisted that a woman with Parkinson's must not be helped on the train by a friend because there was not enough time for the friend to board the train and get out again.
To add insult to injury, the conductor blamed the woman living with Parkinson's for the delay, ostracizing her publicly. As her friend stated, “Can you imagine how this must have felt to any human being, let alone a grieving human being who used to be active and mobile and now needs help with getting herself seated on a train?”Not only did it take CrossCountry months to reply to complaints about this incident, it even defended its actions, making it clear it would do it again.
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